Customer Service Representative (CSR) - GraPARI Center

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Center in Bali! This is a unique opportunity to deliver exceptional service to customers and prospective clients, ensuring their needs are met with professionalism and enthusiasm. At GraPARI Center, we are committed to providing top-notch customer service, and we need someone who can handle inquiries, complaints, and feedback with a friendly and efficient approach.

As a CSR at Infomedia Nusantara, you will be the first point of contact for customers, helping them navigate our services and products. You will use our in-house CRM system, Salesforce, to manage customer interactions and ensure a seamless experience. This role is perfect for someone who is passionate about customer service and wants to make a difference in the community.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Use Salesforce to log and track customer interactions and issues.
• Provide information about our products and services, and assist customers in making informed decisions.
• Resolve customer issues promptly and professionally, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with other departments to ensure a cohesive customer experience.
• Participate in training and development programs to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a retail or service-oriented environment.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict resolution skills.
• Familiarity with Salesforce or similar CRM systems is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Professional and friendly demeanor, with a customer-centric approach.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Fluency in Indonesian and English is required.

🛠️ Keahlian

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