Merchant Support Specialist - Tourism & Hospitality

Join Dana Purna Investama as a Merchant Support Specialist and play a pivotal role in enhancing the tourism and hospitality experience for our valued merchants! Based in Cirebon, Jawa Barat, this contract position offers a unique opportunity to contribute to the growth of Indonesia's tourism and hospitality sector. As a Merchant Support Specialist, you will be the first point of contact for our merchants, providing them with the support they need to thrive in a competitive market.

In this role, you will work closely with our merchants to understand their needs and challenges, and develop tailored solutions to help them succeed. You will leverage your knowledge of the tourism and hospitality industry to provide expert advice and support, and help our merchants to maximize their revenue and profitability. With your strong communication and problem-solving skills, you will be able to build strong relationships with our merchants and help them to achieve their business goals.

This is a contract position with a duration of 1 year, renewable based on performance. If you are passionate about the tourism and hospitality industry and want to make a real impact on the lives of our merchants, then we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support to merchants in the tourism and hospitality sector, ensuring their needs are met and their experience with Dana Purna Investama is positive.
• Assist merchants with onboarding and integration into our platform, ensuring a smooth and hassle-free process.
• Conduct regular check-ins with merchants to understand their business needs and challenges, and provide tailored solutions to help them succeed.
• Leverage your knowledge of the tourism and hospitality industry to provide expert advice and support to merchants, helping them to maximize their revenue and profitability.
• Monitor merchant performance and provide regular reports and insights to help them improve their business operations.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure that merchants have access to the tools and resources they need to succeed.
• Stay up-to-date with industry trends and best practices, and share your knowledge and insights with the team.
• Participate in training and development opportunities to enhance your skills and knowledge in the tourism and hospitality industry.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3 years of experience in customer support, merchant support, or a related role in the tourism and hospitality industry.
• Strong knowledge of the tourism and hospitality industry, including trends, challenges, and best practices.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with merchants.
• Strong problem-solving and analytical skills, with the ability to think creatively and develop tailored solutions to merchant challenges.
• Proficiency in English, both written and spoken, is a plus.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work independently and as part of a team, with a strong sense of initiative and ownership.

🛠️ Keahlian

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