Customer Service Specialist (E-commerce)

PT. Batavia Daya Makmur is a leading e-commerce platform in Jakarta Barat, dedicated to providing a seamless shopping experience for our customers. As a Customer Service Specialist (E-commerce), you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. This role offers a unique opportunity to be part of a dynamic team that values customer satisfaction and continuous growth.

In this role, you will handle customer inquiries, resolve issues, and ensure a positive shopping experience. You will use tools like Zendesk, WhatsApp Business, and email to communicate effectively with customers. This position is perfect for someone looking to build a career in e-commerce customer service, with opportunities for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Respond to customer inquiries and complaints via email, chat, and phone, ensuring timely and accurate resolutions.
• Handle order issues, including cancellations, returns, and refunds, in accordance with company policies.
• Provide exceptional customer service by being polite, patient, and empathetic.
• Use CRM and e-commerce platforms to track customer interactions and update records.
• Collaborate with other departments to ensure a cohesive customer experience.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Participate in training sessions to stay updated on best practices and new tools.
• Maintain a high level of accuracy and attention to detail in all customer interactions.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, preferably in the e-commerce industry.
• Excellent communication skills in both written and spoken Indonesian.
• Proficiency in using customer service software such as Zendesk, WhatsApp Business, and email.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Familiarity with e-commerce platforms and CRM systems is a plus.
• Passion for customer service and a commitment to delivering exceptional service.

🛠️ Keahlian

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